Terms and Membership Conditions

Updated 5 November 2026 · BMTS-POLICIES-2026-11-05

These terms apply to new purchases from this version’s effective date. Changes do not retrospectively remove existing members’ rights.

1. Who provides your training

Blue Mantis Training Systems Pty Ltd, ABN 81 677 826 425, provides the services covered by these terms. Our address is 49 Josefski Road, Agnes Water, Queensland, Australia. Contact Sifu Adam Hansen at [email protected] for membership, cancellation, training or privacy enquiries. You may also contact [email protected].

These terms cover our Blue Mantis website, online academy, memberships, classes and related services. Soul Flow Healing and Soul Flow Healing Oasis are trading names of the same company; any service-specific terms will be explained before booking. Third-party websites have their own terms.

2. Your agreement and consumer rights

Read these terms and the offer details before buying. Your purchase confirmation, the clearly disclosed offer and these terms describe what you are buying. A special offer must explain its differences before you agree to it. We will not use a general clause to remove a specific promise made to you.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including Australian Consumer Law guarantees. Services must be provided with due care and skill, be fit for a purpose you have made known and that we have agreed to meet, and be provided within a reasonable time where no time is agreed. Where a consumer guarantee is not met, the remedies available under the law apply, including cancellation, refund or compensation where applicable.

3. The online membership

The Blue Mantis Online Training Academy is an ongoing monthly subscription at AUD $150 per month, unless a different offer is clearly agreed before purchase. The three-year learning pathway is a curriculum framework, not a three-year financial lock-in. There is no cancellation fee.

The standard membership includes:

You will need an internet connection and a suitable device for online learning. Your own internet, device and travel costs are not included. Not every live class is recorded; a replay of every session is not promised. Check the current timetable before travelling to a location. Private tuition, special events, camps and tours are not included unless expressly stated in your offer.

4. Trial and recurring payments

Where the checkout offers a seven-day free trial, the subscription starts with that trial. The checkout or account billing record shows when the trial ends and the first payment becomes due. Unless you cancel before that first charge, the paid subscription begins automatically at AUD $150 per month and continues monthly until cancelled. Do not assume a local calendar date or midnight cutoff: check the actual billing date and time displayed for your account and contact us if it is unclear.

If your particular checkout does not offer a trial, payment begins as disclosed before purchase. Any coupon or different offer must show the price and what happens after the offer ends. We do not add undisclosed mandatory fees. The total amount payable, including applicable taxes and any payment fee, must be disclosed before you agree to pay. If the checkout differs from the advertised offer, contact us before purchasing so we can correct or explain it.

By agreeing to a subscription, you authorise recurring charges through the payment method selected at checkout. Stripe processes our membership payments through Thinkific. We do not store your full payment card details. Keep your billing details current. An unpaid charge may interrupt access; contact us if a payment or access problem occurs. We do not add an undisclosed late-payment or collection charge.

5. How to cancel

Cancel before the next charge using either method:

  1. Sign in to the Blue Mantis Thinkific academy, open My Account → Billing, find your subscription and select Cancel; or
  2. Email [email protected] from your membership email address and clearly ask to cancel. Include your name and the membership email address if different. Do not send card numbers or passwords.

You do not need to give a reason, telephone us or attend a location to cancel. We will acknowledge an emailed request and stop future renewal charges. The time we receive a clear cancellation request determines whether it was made before the next charge; our processing delay will not create an extra charge. If we charge you after receiving a timely cancellation request, we will refund that charge.

During a free trial, cancellation before the first paid charge prevents that charge. After a paid period begins, cancellation stops the next renewal and access continues until the end of the period already paid for. No further monthly fee or cancellation fee is payable. If you cannot find the account cancellation control, use the email method. Keep the confirmation and contact us promptly if it does not arrive.

Unsubscribing from promotional emails does not cancel a paid membership. Cancelling a membership does not by itself give us permission to market to you.

6. Refunds, cooling-off rights and inability to train

Change-of-mind refund requests must be received at [email protected] within 14 calendar days after the relevant payment and are considered at our discretion. A request within that window is not an automatic refund entitlement; we consider the circumstances and any specific refund offer made to you. After that window, we do not offer discretionary change-of-mind refunds. Ordinary cancellation still stops future renewals and leaves access available until the end of the period already paid for.

The 14-day limit does not apply to refunds or other remedies required by law, including Australian Consumer Law or applicable statutory cooling-off rights. It also does not prevent correction of a charge processed after we received a timely cancellation request, or a refund otherwise due under these terms because we ended or could not provide the service. Accessing a lesson does not remove your statutory rights.

If a statutory cooling-off period applies, we honour it and the applicable refund rules. The advertised free trial is separate from any statutory cooling-off right. You can give a cancellation or refund request by emailing us.

If injury, illness or another serious circumstance prevents training, contact us. We will explain available options and honour any applicable rights to end the agreement and receive a refund. We will only ask for information reasonably needed to assess the request; do not send detailed medical records through public forms or group chats.

7. Assessments and progression

Membership begins with Sarm Bo Gin. Later level access is granted after you meet the assessment requirements; it is not automatically unlocked merely by staying subscribed. Assessment may involve submitted video, live online assessment and, where arranged, in-person training. Online gradings cost AUD $85 each, separate from the monthly fee. We will explain assessment requirements and any separately payable assessment charge before you book it. Paying a grading fee does not guarantee a pass.

You may progress remotely through the first three levels and receive online virtual recognition of assessed progress. Official recognition requires in-person tuition, hands-on training and Sifu's sign-off. Virtual recognition is not an instructor qualification or authority to teach on behalf of Blue Mantis.

The wider pathway covers the first six forms and fighting systems over approximately three years. Progress depends on practice and assessment; no particular completion date, rank, qualification, health outcome or fighting ability is guaranteed. Hands-on tuition can be arranged at the Australian headquarters, on a tour or by agreement to host Sifu Adam in another country. Availability and separate costs must be agreed before travel or booking.

8. Timetable and changes to services

We will take reasonable steps to provide the included services and give reasonable notice of planned timetable changes or closures. Unexpected illness, travel disruption, venue problems or platform outages may affect a session. We will communicate an appropriate replacement or other remedy where a promised service cannot be provided. Your consumer-law rights remain available; you do not have to accept a credit where the law entitles you to a refund.

We will not materially reduce the paid membership benefits or increase an existing member's price without reasonable advance notice and an opportunity to cancel before the change affects a future payment. We will give at least 30 days' written notice before increasing an existing subscription price. A new price does not apply retrospectively to a period already paid for. If we cannot provide a material part of what you purchased, contact us to arrange the remedy appropriate to the circumstances and your legal rights.

9. Under-18 students

A parent or legal guardian must arrange and approve participation for a student under 18 and complete the relevant membership and consent choices. Students under 18 may attend live online classes only with parent or legal guardian consent and supervision throughout the session. The supervising adult must be able to monitor the student's safety and help if needed. If that supervision is absent, the student must not participate in that session.

Contact us before enrolling a minor so we can confirm suitability, the responsible adult and arrangements. Do not create an independent account for a child under 13. In-person activities may have additional safeguarding and supervision arrangements explained before attendance. Parent or guardian permission does not replace any child's right to be safe or their expressed wish not to be photographed.

10. Safe participation

Kung fu, partner training and physical qigong practice involve physical exertion and a risk of injury. Online instruction cannot provide the same physical observation, hands-on correction or emergency assistance as in-person tuition. Use a clear, stable training area, train within your ability and follow the instructor's directions. Tell us privately about an injury or other limitation relevant to safe participation. Obtain advice from a qualified health professional where appropriate for your circumstances.

Stop and seek suitable assistance if you feel unwell or experience pain. Do not attempt contact drills, falls, weapons, wire work or other activities requiring supervision or specialist equipment solely from an online demonstration. Hands-on corrections in person should be explained; tell the instructor if you do not consent to a particular contact or need an adjustment.

Our educational content does not diagnose or treat a condition and is not a substitute for individual medical care. No health or healing outcome is guaranteed. These safety responsibilities do not release us from our own legal duties or remove your consumer rights. These terms do not contain a blanket waiver of negligence or a general release for injury or death.

11. Accounts, conduct and course materials

Use your account for your own authorised learning and keep login details secure. Do not share paid access, distribute lessons, sell our materials or present yourself as an authorised Blue Mantis instructor without our written permission. You retain rights in your own original submissions; submitting an assessment does not give us public advertising rights in it.

Treat teachers and other students respectfully. Do not harass, discriminate, threaten, deliberately endanger others, publish private member information or interfere with our systems. Do not record or repost other students without their permission. Community posts may be visible to other members; avoid sharing sensitive health or personal information there.

We may take proportionate action where reasonably necessary for safety, account security or a serious breach. Where practical, we will explain the issue and allow a reasonable chance to address it before ending access. Immediate protective action may be needed for a serious safety or security risk. We will explain our decision and consider any response. We do not automatically confiscate all prepaid fees: any refund is assessed fairly against services supplied, the circumstances and applicable law. If we end the service without a breach by you, we refund the unused prepaid portion.

12. Class recordings, photos and promotional media

Some classes may be recorded, but not all. We will explain when recording is intended and its audience. Consent to appear in an identifiable teaching recording is separate from consent to public promotion. Contact the instructor before a recorded session if you do not want to appear; we will discuss a practical arrangement, such as camera framing or keeping your camera and microphone off where appropriate for safe participation. You must still meet any supervision and assessment requirements.

We ask a required Yes/No question about public promotional photo/video use, with neither answer preselected. You must answer, but you do not have to say Yes. Saying No does not affect membership, assessment or access to training. The separate Media Consent Notice explains the uses and how to withdraw. A parent or legal guardian answers for an under-18 student. A class-recording agreement, attendance or an assessment submission is not promotional consent.

13. Camps, tours and other purchases

Camps, tours, wire work and other special activities have separate prices and booking requirements. Before accepting a booking or payment, we will provide the relevant itinerary or service description, inclusions and exclusions, payment schedule, cancellation and refund terms, any minimum attendance condition, the responsible providers and relevant safety requirements. Registering interest is not a booking and does not authorise a charge.

Do not assume flights, accommodation, visas, travel insurance, specialist activities or private tuition are included. Those details must be stated in the particular offer. Any additional activity waiver must be supplied for review before participation and must respect applicable law. The general website terms do not impose a blanket 90-day no-refund rule on all future tours or events.

For separately sold physical goods, delivery costs, expected timeframes and return arrangements will be stated before purchase. Applicable consumer rights remain available.

14. Questions, complaints and changes to these terms

Email [email protected] with your concern and the relevant account or order details. We aim to acknowledge complaints within five working days and give a substantive response within 30 days, or explain what further time is reasonably needed. These service targets are not a limit on your right to seek urgent assistance, complain to a regulator, use your bank's dispute process or pursue legal remedies.

These terms are governed by Queensland law, subject to mandatory rights and laws that apply to you elsewhere. We do not require you to give up access to a competent tribunal or regulator.

We will identify the version and effective date when updated terms are published. Material changes for existing members will be explained in advance and will not retrospectively remove accrued rights. Where consent is required, we will obtain it. Continued website browsing alone is not agreement to an undisclosed new charge or a new use of your image or sensitive information.